Help Center

Delivery

For items that we have in stock:

  • Baia Mare: free personal delivery, within 24 hours, Monday to Friday.

  • Romania: by courier, 1-3 working days, 4 €

  • EU countries: by courier, 3-10 working days, 15 €

  • UK: by courier, 3-10 working days, 15 €

For bespoke orders, or items we don't have in stock:

  • We will deliver between 7-40 working days, depending on the complexity of the jewellery pieces and delivery location. After ordering, we will e-mail you a more specific time frame.

  • For urgent orders or more specific delivery information, please contact us by phone +40730069503 or by e-mail, contact@ikonajewellerystudio.com.

Returns and exchanges:

  • We accept returns and exchanges within a 15 days time frame.

  • The shipment costs are the responsibility of the client

For any other questions, please don't hesitate to contact us, we will be happy to give you more information. 

Phone: +40730069503

E-mail: contact@ikonajewellerystudio.com

Payment Methods

  • Payment on delivery for Romania only.

  • Card: We accept Maestro, VISA, or Mastercard.
    The transfer of bank details and personal information is completely secured.

  • Bank transfer (for bespoke orders, by e-mail): After the order is complete, you will receive an invoice containing the payment information.

  • Gift voucher: If you have one or more Ikona Jewellery Studio gift vouchers, you can use them to pay for the order placed on our website, in part or whole.

Returns & Exchanges

  • A product can be returned or exchanged in its original packaging, in maximum 15 days after receiving the product. 

  • Please e-mail us first to let us know that you would like to return/exchange a product.

  • We do not accept returns or exchanges for bespoke or personalised products.

  • We do not accept returns or exchanges for worn or damaged jewellery. 

  • If you return a product ordered online, the price you paid for the jewelry will be transferred into your account after receiving and evaluating the product. 

Materials we use

  • The main material we use is 925 Silver also known as Sterling SIlver.

  • We also work in gold for bespoke orders.

  • All precious metal pieces are hallmarked by the Romanian Assay Office: The National Authority for Consumer Protection, Precious Metal, precious Stones and Kimberley process.

  • We are authorised by our certificate nr. 0010709/ 27.03.2019.

  • For some jewellery pieces, we also use non-precious materials, such as: brass, copper, nylon fibers, expoxy resin, or enamel. 

  • All the materials we use for a piece are specified in the product description on our website. 

  • We don't make pieces out of platinum, titanium, or steel. 

Gift Wrapping & Packaging

  • Please let us know if you want us to gift wrap a product. We will be happy to do so, free of charge.

  • Our jewellery pieces are packed in a special jewellery box, and shipped in a bubble wrap envelope. They also come with a little polishing cloth and an authenticity certificate. 

Engraving of a jewellery piece

  • The posibility of engraving a jewellery piece depends on the piece's dimensions, texture and finish.

  • For accurate information, please contact us and let us know what piece you would like to have engraved. We will be able to give you more information afterwards.

Personalised/ Bespoke Jewellery

  • Personalised Jewellery pieces are the ones that we we already have on our website, but with a different stone, engraving, finish, texture, different size or made out of a different material. 

  • We have some options already live on our online shop for: Flow Rings, Plusch Geweih Necklaces, and Plusch Geweih Earrings.

  • We make personalised jewellery pieces guided by your preferences. For this, please contact us by e-mail  contact@ikonajewellerystudio.com.

Custom-made pieces and Wedding Bands

  • We make these pieces from scratch, in a close colaboration with our customer. 

  • We don't copy other designers, but you are welcome to send us reference pictures in order to indicate your prefered style diretion.

  • For bespoke orders or more details, please contact us by e-mail, contact@ikonajewellerystudio.com

For more details about the products

If you would like to know more about our jewellery pieces please send us a message direclty on our website, an e-mail at contact@ikonajewellerystudio.com or call us  +40730069503 from Monday to Friday, between 10.00 la 17.00 (GMT+3)